{"id":3104,"date":"2016-07-04T14:15:22","date_gmt":"2016-07-04T17:15:22","guid":{"rendered":"https:\/\/prodoctor.net\/blog\/?p=3104"},"modified":"2025-06-23T17:34:43","modified_gmt":"2025-06-23T20:34:43","slug":"devo-ou-nao-passar-meu-whatsapp-para-o-paciente","status":"publish","type":"post","link":"https:\/\/prodoctor.net\/blog\/devo-ou-nao-passar-meu-whatsapp-para-o-paciente\/","title":{"rendered":"Devo ou n\u00e3o passar meu WhatsApp para o paciente?"},"content":{"rendered":"

Devo ou n\u00e3o passar meu WhatsApp para o paciente<\/strong>? As inova\u00e7\u00f5es tecnol\u00f3gicas t\u00eam proporcionado uma infinidade de benef\u00edcios para o setor de sa\u00fade<\/strong>, seja auxiliando m\u00e9dicos e pacientes em diagn\u00f3sticos e tratamentos ou na administra\u00e7\u00e3o de consult\u00f3rios, cl\u00ednicas e hospitais, al\u00e9m de modificar o relacionamento dos profissionais com os pacientes<\/strong>.<\/p>\n

As transforma\u00e7\u00f5es s\u00e3o m\u00faltiplas e r\u00e1pidas, impondo novos desafios para se entender a nova realidade, adaptar-se e estabelecer condutas para usufruir bem e com \u00e9tica<\/strong> das possibilidades que s\u00e3o oferecidas.<\/p>\n

Um destes desafios est\u00e1 na busca de um equil\u00edbrio entre os interesses dos pacientes e dos m\u00e9dicos<\/strong>, a fim de que os conflitos sejam evitados. \u00c9 preciso haver uma boa comunica\u00e7\u00e3o entre as duas partes para que se estabele\u00e7am limites, principalmente quando a quest\u00e3o envolve, por exemplo, a utiliza\u00e7\u00e3o de aplicativos como WhatsApp<\/strong>, Messenger e Viber.<\/p>\n

Como o m\u00e9dico deve proceder se o paciente acredita que \u00e9 natural e que pode enviar mensagens sem que tenha sido autorizado pelo profissional?<\/p>\n

Passar meu WhatsApp para o paciente: bom senso<\/h2>\n

\"Devo<\/p>\n

O melhor rem\u00e9dio contra a quebra da privacidade ainda \u00e9 o bom senso. Se as rela\u00e7\u00f5es entre m\u00e9dico e paciente<\/strong> t\u00eam se transformado, \u00e9 importante que desde o in\u00edcio o profissional se posicione<\/strong>. Deve agir conforme sua natureza, ciente de que existem diferentes tipos de pacientes, sendo alguns bem mais ousados que outros. \u00c9 como se fosse lhe repassar o n\u00famero do seu celular, estando ciente de que, ao tomar tal decis\u00e3o, poder\u00e1 ser acionado a qualquer momento do dia<\/strong> ou at\u00e9 de madrugada, em um fim de semana, feriado ou f\u00e9rias.<\/p>\n

Com os aplicativos de mensagem instant\u00e2nea, os pacientes certamente se sentir\u00e3o estimulados e tentados a repassar suas ansiedades e ang\u00fastias<\/strong>, na expectativa de que sejam atendidos de imediato, principalmente se constatar que o m\u00e9dico est\u00e1 ciente de sua mensagem<\/strong>. Certamente, desejar\u00e3o, por exemplo, enviar exames e saber seus resultados<\/strong>, al\u00e9m de conhecer diagn\u00f3sticos antecipadamente.<\/p>\n

Al\u00e9m disso, o m\u00e9dico corre o risco de seu paciente acreditar<\/strong> que, pelo fato de poder estabelecer este canal como conversa al\u00e9m do consult\u00f3rio, lhe conceder\u00e1 outras liberdades. Como, por exemplo, passar a consider\u00e1-lo tamb\u00e9m um conselheiro e ent\u00e3o fazer-lhe confid\u00eancias, enviar mensagens \u2013 e at\u00e9 fotos \u2013 que destoam completamente da rela\u00e7\u00e3o m\u00e9dico-paciente<\/strong>.<\/p>\n

Passar meu WhatsApp para o paciente: CFM<\/h2>\n

\"Devo<\/p>\n

Sigilo, respeito e confidencialidade est\u00e3o entre as principais recomenda\u00e7\u00f5es do Conselho Federal de Medicina (CFM).\u00a0A entidade pro\u00edbe consultas por telefone e internet<\/strong>. O objetivo \u00e9 evitar que m\u00e9dicos ofere\u00e7am exclusivamente servi\u00e7os \u00e0 dist\u00e2ncia.\u00a0O mais indicado pelo CFM<\/strong> \u00e9 usar as redes para enviar materiais educativos, manter um relacionamento com os pacientes e, no m\u00e1ximo, tirar algumas d\u00favidas que possam vir a aparecer ao longo do tratamento.<\/p>\n

Na vis\u00e3o do CFM, a consulta f\u00edsica \u00e9 insubstitu\u00edvel<\/strong>. \u201cO m\u00e9dico pode, por\u00e9m, orientar por telefone pacientes que j\u00e1 conhe\u00e7a, aos quais j\u00e1 prestou atendimento presencial, para esclarecer d\u00favidas em rela\u00e7\u00e3o a um medicamento prescrito, por exemplo\u201d<\/em>, estabelece o documento, sobre a proibi\u00e7\u00e3o.\u00a0Existe uma s\u00e9rie de regulamenta\u00e7\u00f5es objetivando evitar que os profissionais da sa\u00fade as utilizem para fazer atendimentos ou consultas online<\/strong>.<\/p>\n

Leia tamb\u00e9m<\/h3>\n

\u00c9 preciso estar atento \u00e0 quest\u00e3o do bom senso<\/strong> e aos preceitos da institui\u00e7\u00e3o, al\u00e9m de olhar com bastante cuidado as boas pr\u00e1ticas m\u00e9dicas nas redes sociais<\/strong>. Sobre estes temas, j\u00e1 divulgamos as seguintes mat\u00e9rias em nosso Blog: Conselho Federal imp\u00f5e limites na autopromo\u00e7\u00e3o de m\u00e9dicos<\/a>, Boas pr\u00e1ticas m\u00e9dicas nas redes sociais<\/a>, e M\u00e9dico: Como gerenciar seu perfil no Facebook<\/a>.<\/p>\n

Tamb\u00e9m publicamos em nosso Blog duas mat\u00e9rias que ressaltam a import\u00e2ncia da boa utiliza\u00e7\u00e3o<\/strong> do WhatsApp, ajudando os profissionais a solucionar casos dif\u00edceis<\/a>,\u00a0e proporcionando novas perspectivas de vida para jovens deficientes auditivos<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Devo ou n\u00e3o passar meu WhatsApp para o paciente? As inova\u00e7\u00f5es tecnol\u00f3gicas t\u00eam proporcionado uma infinidade de benef\u00edcios para…<\/p>\n","protected":false},"author":1,"featured_media":3109,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[416],"tags":[],"class_list":["post-3104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-para-medicos"],"yoast_head":"\nWhatsApp na pr\u00e1tica m\u00e9dica: quando \u00e9 adequado compartilhar o n\u00famero? 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