{"id":16600,"date":"2020-08-03T15:28:49","date_gmt":"2020-08-03T18:28:49","guid":{"rendered":"https:\/\/prodoctor.net\/blog\/?p=16600"},"modified":"2024-02-23T09:09:28","modified_gmt":"2024-02-23T12:09:28","slug":"diferenca-entre-recepcionista-e-atendente","status":"publish","type":"post","link":"https:\/\/prodoctor.net\/blog\/diferenca-entre-recepcionista-e-atendente\/","title":{"rendered":"Qual a diferen\u00e7a entre recepcionista e atendente?"},"content":{"rendered":"\n<p>Voc\u00ea sabe qual a diferen\u00e7a entre recepcionista e atendente de uma cl\u00ednica ou consult\u00f3rio? <span style=\"font-weight: 400;\">O primeiro contato do seu paciente com o seu consult\u00f3rio, normalmente, se inicia com o profissional respons\u00e1vel por fazer o atendimento na recep\u00e7\u00e3o do seu estabelecimento, seja via telefone, WhatsApp ou pessoalmente.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u00c9 muito importante que voc\u00ea conhe\u00e7a bem o profissional que vai atuar nessa frente, pois ele ter\u00e1 grande responsabilidade em ouvir e cuidar do paciente antes do atendimento.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Para que voc\u00ea possa ter mais conhecimento a respeito do profissional necess\u00e1rio para o seu consult\u00f3rio\/cl\u00ednica, vamos apontar algumas diferen\u00e7as importantes entre recepcionista e atendente. Veja com aten\u00e7\u00e3o quais os pontos deve focar, a fim de escolher o melhor profissional para o seu estabelecimento.<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Qual a diferen\u00e7a entre recepcionista e atendente?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Para muitos, uma recepcionista e uma atendente exercem o mesmo papel em um ambiente de trabalho. Por\u00e9m, cada cargo tem caracter\u00edsticas \u00fanicas e que podem fazer a diferen\u00e7a no trabalho di\u00e1rio.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2018\/12\/Bom-atendimento-clinica-medica.jpg\"><img decoding=\"async\" width=\"770\" height=\"250\" src=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2018\/12\/Bom-atendimento-clinica-medica.jpg\" alt=\"Qual a diferen\u00e7a entre recepcionista e atendente?\" class=\"wp-image-20285\" srcset=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2018\/12\/Bom-atendimento-clinica-medica.jpg 770w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2018\/12\/Bom-atendimento-clinica-medica-300x97.jpg 300w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2018\/12\/Bom-atendimento-clinica-medica-768x249.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Basicamente, uma recepcionista tem um cuidado mais elaborado para com o cliente, enquanto o atendente tem um car\u00e1ter mais organizacional com toda a cl\u00ednica.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">O atendente, al\u00e9m de ter contato direto com o paciente\/cliente, recepciona, apresenta os produtos, realiza a organiza\u00e7\u00e3o de prateleiras, estocagem e organiza\u00e7\u00e3o do local. J\u00e1 a recepcionista&nbsp; realiza o atendimento ao cliente, presta informa\u00e7\u00f5es e recebe visitantes para encaminhamento aos funcion\u00e1rios da empresa, a fim de que seja mais c\u00f4modo para o mesmo .&nbsp;<\/span><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Quais as caracter\u00edsticas de um bom atendente<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Um atendente, como o pr\u00f3prio nome diz, \u00e9 respons\u00e1vel por n\u00e3o apenas recepcionar o paciente, mas&nbsp;<\/span>tamb\u00e9m po a<span style=\"font-weight: 400;\">presentar novos produtos e procedimentos que o seu consult\u00f3rio tem a oferecer. Al\u00b4\u00e9m disso, realiza algumas fun\u00e7\u00f5es administrativas.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/07\/bom-atendimento-na-recepcao.jpg\"><img decoding=\"async\" width=\"770\" height=\"250\" src=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/07\/bom-atendimento-na-recepcao.jpg\" alt=\"Qual a diferen\u00e7a entre recepcionista e atendente?\" class=\"wp-image-20245\" srcset=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/07\/bom-atendimento-na-recepcao.jpg 770w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/07\/bom-atendimento-na-recepcao-300x97.jpg 300w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/07\/bom-atendimento-na-recepcao-768x249.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Algumas fun\u00e7\u00f5es do atendente:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">vender produtos e procedimentos;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">atender o cliente atrav\u00e9s dos meios de contato do consult\u00f3rio;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">prestar servi\u00e7o de p\u00f3s atendimento ao cliente &#8211; principalmente para oferecer novos produtos;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">exercer algumas fun\u00e7\u00f5es administrativas, como organizar estocagem.<\/span><\/li>\n<\/ul>\n\n\n\n<p>Para atendimentos via telefone, temos um conte\u00fado que ir\u00e1 ajudar a sua equipe a melhorar a pr\u00e1tica desta fun\u00e7\u00e3o. Para acess\u00e1-lo, basta <a href=\"https:\/\/prodoctor.net\/blog\/melhorar-atendimento-telefonico-de-clinicas-consultorios\/\">clicar aqui<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cloud.e.prodoctor.net\/manual-da-atendente\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"1024\" height=\"333\" src=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-1024x333.jpg\" alt=\"\" class=\"wp-image-18997\" srcset=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-1024x333.jpg 1024w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-300x97.jpg 300w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-768x249.jpg 768w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-1536x499.jpg 1536w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-2048x665.jpg 2048w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2021\/04\/E-book-Manual-da-Atendente-min-1080x351.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Quais as caracter\u00edsticas de um bom recepcionista<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Um recepcionista representa o estabelecimento na rela\u00e7\u00e3o com o cliente, sendo respons\u00e1vel por transmitir a identidade da cl\u00ednica\/consult\u00f3rio de forma positiva, exercendo uma fun\u00e7\u00e3o mais comercial do que administrativa.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2016\/04\/administracao-da-clinica4-min.jpg\"><img decoding=\"async\" width=\"770\" height=\"250\" src=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2016\/04\/administracao-da-clinica4-min.jpg\" alt=\"Qual a diferen\u00e7a entre recepcionista e atendente?\" class=\"wp-image-19753\" srcset=\"https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2016\/04\/administracao-da-clinica4-min.jpg 770w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2016\/04\/administracao-da-clinica4-min-300x97.jpg 300w, https:\/\/prodoctor.net\/blog\/wp-content\/uploads\/2016\/04\/administracao-da-clinica4-min-768x249.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Algumas fun\u00e7\u00f5es do recepcionista:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">receber as correspond\u00eancias do estabelecimento;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">consultar a agenda dos profissionais;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">cuidar da experi\u00eancia do cliente no consult\u00f3rio;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">atender o cliente atrav\u00e9s dos meios de contato do consult\u00f3rio;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">manter a recep\u00e7\u00e3o preparada para receber os pacientes.<\/span><\/li>\n<\/ul>\n\n\n\n<p>Voc\u00ea pode conferir com mais detalhes o que faz uma recepcionista de Cl\u00ednica m\u00e9dica em um de nossos posts aqui no blog da <a href=\"https:\/\/prodoctor.net\" target=\"_blank\" rel=\"noreferrer noopener\">ProDoctor<\/a>. Basta <a href=\"https:\/\/prodoctor.net\/blog\/o-que-faz-uma-recepcionista-de-clinica-medica\/\">clicar aqui<\/a>.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Como podemos observar, as duas atribui\u00e7\u00f5es, embora pare\u00e7am similares, t\u00eam caracter\u00edsticas bastante diferentes. Assim, cada uma tem o seu papel e seu n\u00edvel de import\u00e2ncia dentro do estabelecimento.<\/span><\/p>\n\n\n\n<p>\u00c9 importante que <span style=\"font-weight: 400;\">as cl\u00ednicas e consult\u00f3rios ofere\u00e7am um atendimento completo, sem negligenciar fun\u00e7\u00f5es importantes e sem sobrecarregar profissionais que, muitas vezes, acumulam tarefas. Por isso, \u00e9 preciso ter essas fun\u00e7\u00f5es bem definidas e distribu\u00eddas entre os profissionais, a fim de que o ambiente de trabalho se torne saud\u00e1vel e agrade os seus pacientes.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea sabe qual a diferen\u00e7a entre recepcionista e atendente de uma cl\u00ednica ou consult\u00f3rio? O primeiro contato do seu paciente com o seu consult\u00f3rio, normalmente, se inicia com o profissional respons\u00e1vel por fazer o atendimento na recep\u00e7\u00e3o do seu estabelecimento, seja via telefone, WhatsApp ou pessoalmente.<\/p>\n","protected":false},"author":1,"featured_media":19642,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[412],"tags":[],"class_list":["post-16600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao-de-clinicas-e-consultorios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qual a diferen\u00e7a entre recepcionista e atendente? - Blog ProDoctor<\/title>\n<meta name=\"description\" content=\"Qual a diferen\u00e7a entre recepcionista e atendente? 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